About the Course
Some of the biggest problems in business are not caused by bad decisions, difficult people, or poor performance.
They happen because important conversations are avoided, delayed, or handled badly.
Think about that underperforming employee you have been reluctant to confront. That customer who keeps making unreasonable demands. Or that supplier, business partner, or investor you need to have an uncomfortable discussion with.
What happens when you keep postponing these conversations?
The truth is, silence comes at a cost. Small problems become bigger, relationships deteriorate, expectations remain unclear, and your business suffers.
Sometimes, one difficult conversation could prevent months of frustration, financial losses, or a serious crisis.
This course will show you how to approach hard conversations with confidence, courage, and emotional intelligence.
You'll learn how to separate facts from assumptions and emotions, prepare for sensitive discussions, and communicate difficult truths without creating unnecessary conflict.
Using practical examples involving employees, customers, suppliers, banks, and investors, you'll discover how to address uncomfortable issues, manage disagreements, and achieve better outcomes.
By the end of this course, you'll understand that having hard conversations are not something to fear or avoid. It is an essential skill for building a healthier, stronger, and more successful business.
What will you learn?
By taking this course, you will learn:
- Why hard conversations are necessary in business.
- The hidden cost of silence and avoidance, and how postponing uncomfortable conversations allows small problems to escalate into expensive mistakes, damaged relationships, and serious business risks.
- The common excuses that stop business owners from speaking up.
- How to prepare for a difficult conversation: understand the difference between facts, assumptions, and emotions, and discover the 5 important questions you should ask yourself before starting a sensitive discussion.
- How to handle hard conversations with employees, and address poor performance, misconduct, unmet expectations, disagreements, and other sensitive workplace issues without destroying trust or motivation.
- How to have difficult conversations with customers and suppliers: practical ways to address complaints, unreasonable demands, missed commitments, pricing disputes, and other uncomfortable situations while protecting valuable business relationships.
- How to handle hard conversations with banks and investors, and how to approach sensitive discussions about repayment difficulties, financial problems, unmet targets, changing expectations, and other issues that could affect your funding relationships.
- The common mistakes that make hard conversations worse.
Who is this course for?
This course is valuable for:
- Entrepreneurs and business owners who regularly avoid uncomfortable discussions with employees, customers, suppliers, or business partners.
- Managers, supervisors, and team leaders who are responsible for managing people, giving feedback, correcting poor performance, or resolving workplace disagreements.
- Founders and owners of growing businesses who have to develop the communication skills needed to manage increasingly complex relationships and responsibilities.
- Sales, customer service, and business development professionals involved in dealing with complaints, negotiating expectations, managing difficult clients, or resolving disputes.
Course details
- Format: 7 pre-recorded lesson videos. Available to watch now on mobile, laptop, or desktop.
- Flexibility: Watch whenever you want, wherever you are. Learn at your own pace. No need to attend live classes.
- Length: 3.5 hours. Full and comprehensive course.
- Access: Members only. Only members of the BMG Academy can access this course and dozens of other courses by John-Paul Iwuoha. Click here to become a member.
- Q&A: Use the comments section below each lesson to ask questions, and get feedback and answers from John-Paul that are tailored to your situation.
- Price: See price here.
Click the button below to join the BMG Academy and take this course.
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About the BMG Academy
The BMG Academy is a platform by Activator HQ for entrepreneurs and business owners who want to learn, grow, and win in business.
With access to dozens of detailed business courses by John-Paul Iwuoha, our members learn how to start or grow a business, attract and keep customers, boost sales and profits, raise funds from investors and banks, outsmart their competitors, develop structure and systems, fix tough business problems, and exploit market opportunities.
Click here to learn more and join us in the BMG Academy.
About the Trainer
Read John-Paul Iwuoha's Profile:
John-Paul Iwuoha is a management consultant, trainer, and former consultant at PwC.
He specializes in business startup, growth, and turnaround strategies, and has helped dozens of entrepreneurs and business owners start, build, and grow their businesses.
He has qualifications in Finance, Business, and Engineering (Mech.), and he is a Chartered Certified Accountant (ACCA). His industry experience covers financial services, tech, agribusiness, energy, manufacturing, retail, real estate, and more.
John-Paul is sought after for his expertise, insights, and advice. He has trained over 50,000 entrepreneurs trained since 2013.
He was a judge for the Africa Business Heroes Prize (2022 & 2023), a mentor on the Tony Elumelu Entrepreneurship Program, and a director & advisory Board Member for six companies.
He is a LinkedIn Top Voice for Startups and Entrepreneurship and has been featured on several local and international media platforms, including CNN, HuffPost, Fidelity SME Forum, Business Day, TAP Magazine, VOP 90.3FM, etc.
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